Frequently Asked Questions
Everything you need to know about bringing Japanese design into your home.
Which countries does Yamazaki Home Europe ship to?
We currently ship to most countries within the European Union, as well as the United Kingdom and Switzerland. Shipping costs and delivery times vary depending on your specific location.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be in their original packaging, unused, and in resalable condition to qualify for a full refund.
What materials are used in Yamazaki products?
Most of our products are crafted from high-quality powder-coated steel and sustainably sourced wood. This ensures a minimalist aesthetic combined with long-lasting durability and rust resistance.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your parcel's progress.
Are your products easy to assemble?
Yes, our products are designed for simplicity. Most items require minimal assembly, and we include clear, illustrated instructions and necessary tools in every package.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific methods like Klarna and iDEAL.